Shipping Policy

At M&H Scents, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through mhshop.pk.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order placement or confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you by phone, WhatsApp, SMS, or email to confirm your order or delivery details before dispatch.

2. Delivery Across Pakistan

We currently offer delivery within Pakistan through third-party courier and logistics services.

Delivery availability may vary depending on the destination and courier coverage.

At checkout or during order confirmation, you will be provided with the applicable delivery charges and available shipping options.

3. Estimated Delivery Time

Typical delivery times are:

Major cities: approximately 2–5 business days

Other areas: approximately 3–7 business days

These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations, weather, public holidays, high-volume periods, and other circumstances beyond our control.

Remote or less accessible areas may require additional delivery time.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before the order is dispatched.

From time to time, M&H Scents may offer:

• Free shipping promotions

• Discounted shipping

• Minimum-order free delivery

• Special delivery offers

The specific terms of any shipping promotion will be stated at the time of the offer.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment information through the contact details provided with the order.

Tracking information may take some time to become active after an order has been handed over to the courier.

6. Delivery Attempts

The courier may make one or more attempts to deliver your order depending on its procedures.

Please ensure that:

• Your delivery address is complete and accurate.

• Your phone number is active and reachable.

• Someone is available to receive the package.

If the courier is unable to deliver the order because the recipient is unavailable, the address is incorrect, or the recipient cannot be contacted, the shipment may be returned to us.

Additional shipping charges may apply for a second delivery attempt or re-dispatch.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

M&H Scents will not be responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Unreachable recipients

• Missing address details

• Refusal to receive the order

Please contact us as soon as possible if you need to correct your delivery information after placing an order.

Once an order has been dispatched, changes to the delivery address may not be possible.

8. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our control.

These may include:

• Severe weather

• Public holidays

• Courier operational issues

• Road closures or transportation disruptions

• High order volumes

• Natural disasters

• Security conditions

• Incorrect or incomplete delivery information

We will make reasonable efforts to assist customers when a shipment is delayed.

9. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, leaking, or tampered with, please contact M&H Scents as soon as possible and provide photographs of the package and product.

We may require photographs, videos, order details, or other information to assess the issue and coordinate with the courier where necessary.

10. Missing or Lost Shipments

If your order does not arrive within a reasonable period after the estimated delivery timeframe, please contact us.

We may contact the courier to investigate the shipment and determine its status.

Resolutions for confirmed lost shipments will be handled on a case-by-case basis in accordance with our applicable policies and the courier's investigation.

11. Refused Orders

If a customer refuses to accept an order without an eligible reason, any applicable return or re-delivery charges may be deducted from or charged separately before a subsequent shipment is arranged.

Repeated refused or fraudulent orders may result in restrictions on future purchases.

12. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers are expected to provide accurate contact and delivery information and accept the order upon delivery.

We may contact customers to confirm COD orders before dispatch.

We reserve the right to restrict COD availability for certain orders, locations, or customers where appropriate.

13. International Shipping

At present, M&H Scents primarily serves customers within Pakistan.

International shipping may not be available unless specifically stated on our website or confirmed by M&H Scents.

14. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact M&H Scents through the contact information provided on our website.

M&H Scents
Website: https://mhshop.pk/