Terms and Conditions

Welcome to M&H Scents. These Terms and Conditions govern your use of mhshop.pk and your purchase of products from M&H Scents (“M&H Scents,” “we,” “us,” or “our”).

By accessing our website, browsing our products, or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website.

1. About Our Store

M&H Scents is an online fragrance retailer operating through mhshop.pk.

We reserve the right to update, modify, or discontinue any product, service, website feature, price, or promotion at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance notes, prices, availability, and other information displayed on our website are accurate and up to date.

However:

• Fragrance perception may vary from person to person.

• Product colors may appear slightly different depending on your device or screen.

• Fragrance descriptions are intended to provide an indication of the scent profile and should not be considered a guarantee of individual preference or performance.

• Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

3. Prices

All prices displayed on mhshop.pk are stated in Pakistani Rupees (PKR) unless otherwise specified.

Prices may change at any time without prior notice.

Any applicable delivery charges, taxes, or additional fees will be displayed or communicated where applicable before completion of your order.

Promotional prices and discounts may be subject to specific terms, validity periods, product exclusions, or availability.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is not considered fully accepted until it has been confirmed by M&H Scents.

We reserve the right to:

• Refuse or cancel an order

• Limit quantities

• Correct pricing or product information errors

• Cancel orders affected by suspected fraud, abuse, or unauthorized activity

• Cancel products that are unavailable or incorrectly listed

If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method or otherwise communicated to you.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Full name

• Phone number

• Delivery address

• Email address, where required

• Payment information, where applicable

M&H Scents will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

6. Order Confirmation

After placing an order, you may receive confirmation through email, SMS, WhatsApp, phone, or another communication method depending on the information provided and the systems used by M&H Scents.

We may contact you to verify your order or delivery information before dispatch.

7. Shipping and Delivery

We arrange delivery through third-party courier or logistics providers.

Estimated delivery times are provided as guidance and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Address or contact issues

• High order volumes

• Unforeseen circumstances

Once an order has been handed to the courier, delivery is subject to the courier's procedures and conditions.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

8. Failed or Unsuccessful Deliveries

If a delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to receive the package, or other circumstances attributable to the customer, additional delivery charges or other conditions may apply.

Where applicable, we may contact the customer to arrange another delivery attempt.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Because perfumes are personal-use products, certain restrictions may apply to returned or exchanged products, particularly where a product has been opened, used, damaged, or tampered with.

Customers should review our Return & Refund Policy before placing an order.

10. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

We may request photographs, order details, packaging information, or other evidence to assess the issue and determine the appropriate resolution.

11. Use of the Website

You agree to use mhshop.pk only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to the website or its systems

• Interfere with website security or functionality

• Introduce malicious software or harmful code

• Copy, reproduce, or exploit website content without permission

• Use automated systems to collect website content without authorization

• Misuse promotions, discount codes, or other offers

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is suspected.

12. Intellectual Property

All content appearing on mhshop.pk, including but not limited to:

• Brand name and logos

• Product names

• Text and descriptions

• Photographs

• Graphics

• Website design

• Videos

• Other original content

is owned by or licensed to M&H Scents unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

13. Customer Reviews and Content

Where our website allows customers to submit reviews, photographs, comments, or other content, you agree that:

• Your content must be truthful and relevant.

• You must not submit unlawful, offensive, misleading, defamatory, or fraudulent content.

• You must not impersonate another person.

• You must not submit content that infringes the intellectual property or privacy rights of another person.

By submitting content to us, you grant M&H Scents permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we consider inappropriate.

14. Promotions and Discount Codes

Promotional offers, discounts, coupons, and special campaigns may be subject to additional conditions.

Unless expressly stated otherwise:

• Promotional offers cannot be combined.

• Discount codes may have expiration dates.

• Some products may be excluded from promotions.

• A discount code may be limited to one use per customer or order.

• We may cancel or modify a promotion at any time.

Any specific terms displayed with a promotion will take precedence over these general conditions for that promotion.

15. Third-Party Services and Links

Our website may use third-party services for payments, delivery, analytics, marketing, website functionality, and other purposes.

We may also provide links to third-party websites.

M&H Scents is not responsible for the content, availability, privacy practices, security, or policies of third-party services or websites.

Your use of third-party services may be subject to their own terms and policies.

16. Limitation of Liability

To the extent permitted by applicable law, M&H Scents will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from your use of the website or purchase of our products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural events, technical failures, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

17. Disclaimer

Our products are intended for their stated cosmetic and fragrance purposes.

Customers should use products according to the relevant product instructions and should discontinue use if they experience irritation or an adverse reaction.

M&H Scents does not guarantee that every fragrance will be suitable for every individual's preferences, skin chemistry, or sensitivities.

18. Privacy

Your use of mhshop.pk is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will become effective when the updated version is published on this page unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Pakistan, subject to applicable law.

21. Contact Us

For questions regarding these Terms and Conditions, orders, products, or other matters relating to M&H Scents, please contact us through the contact information provided on our website.

M&H Scents
Website: https://mhshop.pk/